Most non special item deliveries will be dispatched to you the day following order date. Deliveries will take place between 9am and 5pm Monday to Friday excluding Bank Holidays and certain dates over Christmas and New Year.


5. RETURNS
AB4 Ltd has the discretion (which it may exercise as it wishes) to accept the return of any of the Goods supplied to but not required by the Customer (upon such terms in respect of a handling charge of 20% of the invoiced value of the Goods returned or otherwise as AB4 Ltd may chose as set out below) and to issue a credit note in respect thereof. Any request by the Customer to AB4 Ltd to exercise such discretion must be made in accordance with the procedure and within the time periods set out in the claims procedure for returns.
(a)AB4 Ltd will only consider any claim by the Customer for a return if the provisions of this Returns Policy are complied with and the items to be returned are in their original inner and outer packaging and none of the packaging shall have been written upon, taped or had permanent labels attached and the items to be returned are in otherwise satisfactory and merchantable condition and may be re-sold at the price that would have been paid by the Customer; the items to be returned are of a type distributed by AB4 Ltd at the time of the claim; in the case of electronic office machines AB4 Ltd has a like remedy against the manufacturer thereof; in the case of dated products (but not including academic diaries) the return request is made by the 1st of December of the year previous to the year to which such dated products relate after which the product becomes non returnable regardless of when the product is ordered; and in the case of computer consumable products, the outer seal has not been tampered with in any way. If the Customer returns such product(s) as faulty, it will only be granted a credit note if the manufacturer of such product(s) accepts that the product has not been misused, over loaded, incorrectly installed or incorrectly stored. In certain circumstances, a faulty product evaluation form must be completed by the Customer.
(b)AB4 Ltd is entitled to charge the Customer for the cost of collecting the Goods no longer required, and / or for any carriage costs that it may incur for accepting the return of such Goods.
If the Customer returns the Goods within 1 - 15 Working Days from the date of delivery then AB4 Ltd reserves the right to charge a restock fee.
If the Customer returns the Goods within 16 – 30 Working Days from the date of delivery then AB4 Ltd shall charge the Customer a 20% restock fee.
If a return is accepted a credit note will be issued in the sum of that part of the purchase price paid in respect of the Goods returned less deductions of AB4 Ltd.’s costs. (c)AB4 Ltd will not accept the return of any electrical items which have been removed from its packaging or any food stuffs or food products.
The Customer may not return Bespoke Goods or any Goods marked as non-returnable. Including but not limited to: Print, Promotional Products, Furniture, Perishable goods, Specials

6. CLAIMS PROCEDURE FOR RETURNS
AB4 Ltd.’s customer sales office or services office must be notified of any claim in respect of any returns or request by post, facsimile, e-mail or by telephone specifying the reason giving rise to such claim or return. Notification must be made within the time limits set out below for each reason giving rise to a claim: (a) Where any product is no longer required - within 21 Working Days;
(b) Where a product was ordered and invoiced but an incorrect product was sent out due to picker error – within 48 hours;
(c) Where a product delivered to the Customer was not ordered by the Customer but invoiced to the Customer and delivered in error – within 48 hours.
(d)Where a product delivered to the Customer was not ordered by the Customer and has not been invoiced to the Customer or the product was over supplied - within 10 Working Days.
(e)Where such a claim or request is made by telephone it will only be considered by AB4 Ltd if an acknowledgement reference is obtained by the Customer and the claim or request is confirmed by post, facsimile or e-mail by the Customer within 48 hours quoting the acknowledgement reference.
AB4 Ltd will only consider a returns request in respect of any of the Goods if the following further information is given:
(a) the invoice number and/or the advice note number in respect of the Goods; the part number of the item (or any description that clearly identifies the item to be returned);
(b)The quantity of the Goods (expressed in AB4 Ltd.’s correct unit of sale) the subject of the returns request; and the reason for the returns request and the collections note number and/or the returns note number.
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